Web-based Fright Forwarding Information System for Logistics Management in East Africa

Freight forwarding is the process of offering logistical services on behalf shippers in delivering goods from point origin and moving to final destination using single or multiple carriers. The rising universal e-commerce stimulating change innovation freight industry current generation digital devices such as smartphones, tablets availability internet has enabled thrive facilitating both local international services. Therefore, sector East Africa manual handling freights electronic-freights because ever-changing needs technologies. study aimed develop web-based information system for logistics management that will streamline customer experience improve resulting cost reduction increase productivity. author used mixed methods gather data Extreme Programming (XP) development model was used. Unit testing, integrated testing were test evaluate developed system. validated by structuring a survey questionnaire distributed end users. According results, met requirements users satisfied easy use very interactive. With this system, work overload costs operations are reduced, errors minimized expected be delivered timely. For further studies, recommends mobile app Geographical Positioning Service (GPS) real-time tracking.